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Customer Support

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Chat with Our Support Team

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Frequently Asked Questions

  • Where are the macros of each meal?
    Go to the ‘Main Meals’ page and you will find the nutritional info under each meal. Individual macros can also be found on the exterior sleeve.
  • Is the packaging recyclable?
    Yes, all film is A-Pet and trays are C-PET plastic and can be recycled at all local kerbside recycling bins.
  • What is the best way to contact us??
    The easiest way to contact us is via Instagram or by e-mail at We will generally reply within 24 – 48 hrs.
  • What happens if I receive damaged goods?
    If the trays that your meals have arrived in have burst, please contact us via email and we will do our very best to rectify any situation. If you think the weld seal of the tray has been compromised, the meals will perfectly safe to eat and can be stored and consumed within 2 days from delivery date (e.g. meal arrives Monday this would be fresh until Wednesday).
  • What’s the shelf life?
    All meals are MAP Packaged (packaged in a modified atmosphere) and have a shelf life of 7 days from receipt of delivery when refrigerated.
  • How do I cook the meals?
    All meals are designed to be heated in the microwave. Specific instructions are included on the labelling of the individual meals.
  • When will I receive my order?
    If your order is placed before our daily cut off time (12pm) you will get your delivery the next working day. For example: If you place your order on Wednesday @ 11am your delivery will be with you on Thursday. Or If you place your order on Wednesday @ 2pm your delivery will be with you on Friday. Weekend Orders! If You place your order between Thursday @ 12pm and Sunday at 12pm it will be delivered on the following Monday.
  • Where do you deliver to?
    We deliver all across Northern Ireland and The Republic of Ireland via DPD.
  • How do I store the meals?
    Meals must be refrigerated immediately between 1-5°C upon receipt of delivery
  • What are the delivery days?
    We Deliver Monday to Friday, estimated time slots between 9am & 6pm.
  • Allergy advice
    We cannot cater for specific allergies as we batch cook our food. Please see ingredients prior to ordering, they are listed on each meal.
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